FAQs

 

Although we provide all clips in Windows Media as well as Real player format, this FAQ will mainly help you with viewing the real media versions.

Which player should I choose?
What is streaming audio/video/media?
Can I view the content in quicktime format?
I have an Apple Mac, which format should I choose?
I have a firewall installed that won't let me access the audio/video content. What can I do?
Nothing seems to be playing, I have nothing on screen and no sound, what can I do?
Can I pause/stop the audio/video and then begin playing again?
An error message has appeared - what can I do?
Why does the stream sometimes stop for a while or stutter?
Why is nothing appearing in the status window?
Should I use the high or low bandwidth versions of the clip?

Some general broswer tips
Firefox
Opera


Which player should I choose?
Both players have very similar playback and both require a plug-in to be installed. A plug-in is a small program that lets you watch a video or listen to sound.
Windows Media Player is free and often will already be installed on Windows computers. Download it from www.windowsmedia.com for free.
A version of RealOne Player can be downloaded for free from http://uk.real.com/player/?&src=ZG.uk.rp.rp.hd.def

What is streaming audio/video/media?
Streaming media allows the user to start watching the beginning of a still downloading clip. This means that a viewer does not have to sit and wait for an entire movie clip to download. It works by breaking the movie clip into smaller parts and then sequentially viewing those parts as they are downloaded. More info: http://en.wikipedia.org/wiki/Streaming_media

Can I view the content in quicktime format?
You can view the content on this web site using Real Player or Windows Media player. Sometimes QuickTime might launch when you click on an audio/video link, if this happens then contact Real's customer support service at: http://service.real.com/main.html

I have an Apple Mac, which format should I choose?
There are versions of RealOne Player and Windows Media Player available for Mac OS7, 8, 9 and OSX so again you can use the format that you prefer.

I have a firewall installed that won't let me access the audio/video content. What can I do?
Consult your firewall administrator (or system manual, if you operate the firewall yourself), in order to open the correct ports on your firewall to allow RealOne Player or Windows Media Player content through. In many cases this may be something that can't be altered. In these cases we regret to say that we cannot help as it is down to your specific network administrator.

Nothing seems to be playing, I have nothing on screen and no sound, what can I do?
Make sure that you have either the real player or windows media player installed on your system. You can read about how to install the Real plug in at http://service.real.com/realplayer/support.html?section=installRP.

The images seems to be playing but I can't hear anything, what can I do?
Check that your speakers are plugged in and switched on. Also check that you do not have sound muted in windows. Sounds silly I know but....

Can I pause/stop the audio/video and then begin playing again?
It is possible to pause and stop the video you are watching using the controls of the player that you are using to view the clip. Be aware though, that due to the nature of streaming media, if you press stop you will have to watch the clip from the start again. Pause will stop the clip where it is and then allow you to continue watching once you press play again.

An error message has appeared - what can I do?
Check that you have RealPlayer installed on your computer - a variety of error messages are associated with not having RealPlayer installed. If the error message appears in a RealPlayer window, please consult the RealPlayer support site (http://service.real.com/realplayer/)

Why does the stream sometimes stop for a while or stutter?
Audio technology on the internet is still relatively new. The amount of information that can travel along the average telephone line is limited. This can cause a queue in the audio signal. Current streaming technology makes best efforts not to lose this information and holds or 'buffers' it until the line is clear to receive further information. This is why there is sometimes a stuttering or delaying effect when receiving a stream.

Why is nothing appearing in the status window?
In order to get information in the status window you need to have JavaScript enabled.

To enable JavaScript in Internet Explorer go to the 'Tools' menu and select 'Internet Options' then click on the 'Security' tab. Make sure the 'Internet' icon (with a globe) is highlighted in blue. Click the 'Custom Level' button down near the bottom. Scroll down to the section entitled 'Scripting' and ensure that under 'Active Scripting' the button labelled 'Enable' is checked. Click OK. You will need to restart your browser for the change to take effect.

To enable JavaScript in Netscape go to the 'Edit' menu and select 'Preferences'. Highlight the 'Advanced' label and ensure that the 'Enable JavaScript' checkbox is ticked. Click OK.

Mac users will not see any text in the status window and will need to access the controls at the bottom of the page.

Should I use the high or low bandwidth versions of the clip?
This is dependant upon what type of internet connection you are using. If you are using a broadband connection of 512k or greater, we recomend using the high band width version as this will allow you to view a larger better quality picture with increased sound quality. Those using a 56k or 128k ISDN link should use the low bandwidth version. The picture is smaller and not as good quality but it should allow you to view the stream without to many stops and stutters.

Firefox users
If you installed your browser after installing Real Player One, the plugins may not be there. Check your browser's plugin folder for nppl3260.dll and the components folder for nppl3260.xpt. If they are not there, then you will need to copy:
C:Program FilesRealRealOne PlayerNetscape6 ppl3260.xpt into C:Program Filesmozilla.orgMozillacomponents ppl3260.xpt (or wherever your browser is installed) 
C:Program FilesRealRealOne PlayerNetscape6 ppl3260.dll into C:Program Filesmozilla.orgMozillaPlugins ppl3260.dll (or wherever your browser is installed

If you are using Windows, you might not have the Java plugin. The mozdev plugin site can help you find and install it.

Opera users
Some Opera users may have problems when upgrading to Real Player 10. Users have found that backing up the file nppl3260.dll (127k) from the Opera Plugins folder and then copying it back to the plugins folder, over the nppl3260.dll (139K) file that is installed with Real Player 10, has solved the problem.

Opera users can download the same plugin and the follow the steps below:

1. Open Opera
2. Go to 'Preferences' (Alt+P)
3. Go to 'Multimedia'
4. Click on 'Find Plugins'
5. When it asks you to associate the RealPlayer plug-in, choose 'yes'

Please note that Opera users will experience a 10-15 second wait while the audio is loaded

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